How it works

Feedgrip is sophisticated and yet very simple to use. In just a few steps you get actionable insights into your customer feedback.

STEP 1

Gather all user feedback

Connect any of the apps you are already using and Feedgrip will start fetching all user feedback on a daily basis. You can also import CSV files or even create new feedback directly in Feedgrip.

See full integrations list
Feedgrip
Feedgrip
STEP 2

Feedback gets processed

Feedgrip’s AI-powered engine groups items talking about the same topic, detects trends and performs sentiment analysis on every item.

STEP 3

Discover

Use Feedgrip’s powerful search engine to filter your feedback by date, sentiment, tags, keywords. source. Or, use the auto-generated insights as a starting point for your research.

Feedgrip
Feedgrip
STEP 4

Organize

Feedgrip gives your team full control over how feedback is categorized. Create your own topics and pin feedback to them.

STEP 5

Stay up to date

Every time new feedback comes in, Feedgrip determines if it is related to your topics. If so, it automatically assigns it to the respective topic and notifies you via Slack.

Feedgrip