Create topics that represent groups of feedback. Be it feature requests, bug reports, or feedback about a specific issue. You have complete control over the way you organize your feedback.
Did you note down valuable feedback during an interview with a customer? Just create a new feedback item and add it to your workspace under the topic it belongs to.
With sophisticated NLP algorithms we link related feedback into meaningful groups. We get rid of duplicates and discard tickets that contain no valuable text.
We analyze the sentiment of the feedback we collect. If you are interested in finding frustrated or delighted customers, you can do it with just one click.
Reacting fast can be crucial at times and we help you do that. We detect trending topics, so that you can have the overview of what your cuctomers are saying in real-time.
Filter through all your feedback with just a few clicks. Search for any keyword or phrase, look for a specific date range, tag, source or sentiment.
We don’t just bring you results that match your search criteria. We do the dirty work for you. We identify which items talk about the same subject and group them for you. In a glimpse of an eye, you get insights about how many times a specific issue has been surfaced.